Privacy Policy
Last updated: September 2, 2024
1. Introduction
CtrlF+ Research Ltd., doing business as Vecta ("Vecta," "we," "us," or "our"), is committed to protecting the privacy of individuals who visit our websites, use our platform, or communicate with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with the Service. By using the Service, you consent to the practices described in this Policy.
2. Information We Collect
We collect information that you voluntarily provide, information automatically collected through your use of the Service, and information from third parties. The types of information we collect include:
2.1 Account Information
When you create an account, we collect your name, email address, organization, authentication credentials, and any other details you choose to provide. This information is necessary to administer your account and provide the Service.
2.2 Usage Data
We automatically collect usage data such as IP address, browser type, device information, pages viewed, and the dates and times of your interactions with the Service. This data helps us monitor the performance of the Service and improve user experience.
2.3 Evaluation Data
To generate benchmarks and evaluations, you may upload documents, queries, or other content ("Customer Data"). Customer Data may include personal information depending on the materials you provide. We process Customer Data solely to deliver the Service and in accordance with your instructions.
2.4 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to personalize your experience, analyze usage patterns, and deliver relevant content. For more information, please review our Cookie Policy.
3. How We Use Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain the Service;
- To process transactions and send you related information, including confirmations and invoices;
- To communicate with you about updates, security alerts, and administrative messages;
- To personalize your experience and develop new features;
- To monitor and analyze usage and trends to improve the Service;
- To protect the security and integrity of the Service;
- To comply with legal obligations and enforce our agreements.
4. Legal Bases for Processing
If you are located in the European Economic Area or the United Kingdom, our legal basis for processing your information will depend on the information concerned and the context in which it is collected. We process information where the processing is in our legitimate interests, necessary for the performance of a contract, required to comply with a legal obligation, or based on your consent.
5. Sharing of Information
We do not sell your personal information. We may share information with vendors, consultants, and service providers who need access to such information to perform work on our behalf, such as hosting, analytics, customer support, and payment processing. We may also disclose information if required by law or to protect our rights, safety, or property.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, or to resolve disputes. Customer Data is retained in accordance with your account settings and may be deleted at your request.
7. Security
We employ administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. Despite these measures, no security system is impenetrable and we cannot guarantee absolute security.
8. International Transfers
Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your jurisdiction. We ensure appropriate safeguards are in place to protect your information when it is transferred internationally.
9. Your Rights
Depending on your location and applicable laws, you may have the right to access, correct, update, or delete your personal information. You may also object to or restrict the processing of your information, request portability, or withdraw consent. To exercise these rights, please contact us at emmett@ctrlfplus.com.
10. Children's Privacy
The Service is not directed to individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete it in accordance with applicable laws.
11. Changes to this Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes your acceptance of the updated Policy.
12. Contact Us
For questions or concerns about this Privacy Policy, please contact us at privacy@vecta.com or by mail at CtrlF+ Research Ltd., Toronto, Ontario, Canada.