Refund Policy

Last updated: September 2, 2024

1. Overview

CtrlF+ Research Ltd., doing business as Vecta ("Vecta," "we," "us," or "our"), values customer satisfaction and strives to ensure our platform meets your needs. This Refund Policy describes the circumstances under which refunds may be issued for subscription purchases and how to request a refund.

2. Eligibility for Refunds

We offer refunds for subscription payments made directly to Vecta if the refund request is submitted within thirty (30) days of the original payment date. After thirty (30) days, payments are non-refundable except where required by law. Refunds apply only to the most recent subscription charge and do not cover prior periods.

3. Refund Process

To request a refund, please contact our support team at support@vecta.com with your account information and the reason for your request. We may ask for additional details to verify your purchase. Approved refunds will be processed to the original payment method within ten (10) business days. Processing times for the credited amount may vary depending on your financial institution.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Professional services, consulting, or custom development work;
• Fees paid to third-party vendors or partners in connection with your use of the Service;
• Charges incurred due to your violation of our Terms of Service or other policies.

5. Changes to this Policy

We may update this Refund Policy to reflect changes in our practices or legal requirements. Any revisions will be posted on this page with an updated "Last updated" date. Continued use of the Service after the effective date of the revised Policy constitutes acceptance of the changes.

6. Contact Us

For questions about this Refund Policy or to request a refund, please contact us at emmett@ctrlfplus.com or by mail at CtrlF+ Research Ltd., Toronto, Ontario, Canada.