Customer Support
Measure and optimize AI support agents with production-grade rigor.
Book a DemoCapabilities
Evaluation features tailored for Customer Support workflows
Knowledge gap detection
Spot outdated articles and missing workflows before they impact satisfaction scores or SLAs. Vecta highlights exactly which snippets lead to bad answers so documentation teams know what to fix first.
Key Use Cases
Popular ways Customer Support teams apply Vecta
Automated ticket triage
Route requests based on intent and urgency while validating that summaries capture the full context. Teams can prove routing logic is fair and accurate before allowing bots to auto-close tickets.
Agent assist copilots
Benchmark suggestion engines that draft replies or surface knowledge so human reps stay fast and factual. Compare multiple prompt strategies to see which yields the highest first-contact resolution.
Help-center optimization
Continuously test article retrieval to identify stale content and keep self-service rates climbing. Vecta spotlights the exact FAQs that mislead customers so you can refresh or retire them.
Ready to explore Customer Support with Vecta?
Ensure every automated response resolves issues and strengthens customer loyalty. Vecta's evaluation suite helps support teams tune retrieval, monitor sentiment, and prove compliance across every interaction. With quantitative evidence for every dialog turn, CX leaders can launch AI safely and iterate with confidence.